The ROI of Thanks

Appreciation isn’t a perk, it’s a competency

Goal: Turn that frown upside down

The cost of the ‘underappreciateds’

Conan & NBC

Ben Farrell & Apple

Changing your game plan

A radical idea

You’re kidding right?

The system for ‘thank you’

The penny-wise and pound-foolish leader

A new perspective

1. Giving appreciation increases happiness

2. Receiving appreciation increases happiness

Summary

Danger

Strategy

Insurance