Industry: Financial Services
Company Size: ~360 Employees
Use Case: Employee Recognition, Employee Engagement, eNPS, Culture Building, Employee Connection
“Technology doesn’t solve culture problems—people do. But Motivosity makes it a lot easier.” - Elsie Boyer, Talent Development & Communications
Altabank has served communities across Utah and Idaho for more than 120 years. But like many organizations, years of growth, acquisition, and geographic expansion made it harder to keep employees feeling connected—to each other and to the culture that defined the bank.
By 2020, that disconnect showed up clearly.
Leadership took action, investing several years into rebuilding culture and improving the employee experience. That work paid off—but eventually, progress stalled.
Altabank needed a way to amplify culture, not reinvent it, and to do so without adding administrative burden.
Altabank launched Motivosity in March 2024, intentionally choosing Employee Appreciation Day to introduce a more modern, people-first recognition experience.
“Motivosity made recognition social. It’s very easy for people to go in, see what others are doing, and catch the good that’s happening at the bank.”
- Elsie Boyer, Talent Development & Communications
Motivosity helped Altabank:
Recognition stopped living behind closed doors and started showing up where everyone could see it.
“A good month used to be 30 to 50 recognitions. Our first month on Motivosity, we had over 800 recognitions sent.”
- Elsie Boyer, Talent Development & Communications
Before Motivosity:
After launch:
Same people. Same work. Just far more visible—and far easier to participate in.
With recognition made visible and engagement measured in real time, Altabank’s momentum accelerated.
2020: -14
Pre-Motivosity plateau: 12–17
That’s nearly a 50-point improvement from where they started and proof that engagement gains were sustainable.
“Back in 2020, our eNPS score was at a negative 14. After years of cultural work, we plateaued in the mid-teens. With Motivosity, we’re now consistently in the 35–40 range.”
- Elsie Boyer, Talent Development & Communications
With employees spread across dozens of branches, visibility mattered.
Because recognition is public in Motivosity:
People weren’t just being recognized; they were being seen.
While retention is influenced by many factors, Altabank saw:
At the same time, HR and leadership gained clarity:
All from a single, easy-to-use dashboard.
After evaluating multiple recognition platforms, Motivosity stood out for three key reasons:
No training required. If people can’t use it intuitively, they won’t use it at all.
Built-in dashboards and reporting replaced manual surveys and spreadsheets.
Recognition felt tangible, meaningful, and immediately valuable.
“I wouldn’t have to teach people how to use it—and the more you have to teach, the less likely people are to use it.”
- Elsie Boyer, Talent Development & Communications
Altabank didn’t use Motivosity to create culture. They used it to amplify the culture potential they had already built.
By making appreciation visible, frequent, and human, Motivosity helped Altabank:
As Altabank put it:
“Technology doesn’t solve culture problems—people do. But Motivosity makes it a lot easier.” - Elsie Boyer, Talent Development & Communications