Service Shoutouts makes it easy for your customers, members, patients, (or whomever you serve) to join in on employee recognition. Celebrate the employees that go above and beyond to deliver the world-class customer experience your business relies on.

“Service Shoutouts has been a great way to celebrate and highlight the great care our clinical teams provide for our patients and families. It provides our patients and families a direct way to connect and share with our associates.”

Director, Talent Development & Engagement

Watch how culture came to life at Craig Swapp & Associates using Motivosity.
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Simplify the customer feedback loop and get everyone involved in recognizing and appreciating great work. With custom QR codes and links, an easy-to-use mobile or desktop experience, and customizable templates—Service Shoutouts helps your customers thank your employees in seconds and brings your whole company together to celebrate customer service wins.
Come together to celebrate excellent customer service in a way that reinforces positive behaviors and encourages employees to keep delivering a phenomenal customer experience. Reward your employees for receiving Service Shoutouts, publish them on your company’s social feed, and enable leadership to get involved in celebrating the employees who are making the biggest impact on your customers.


Never question which employees are contributing most to your customer experience. See all submitted Service Shoutouts in one place and easily review, edit, publish, or archive each submission. Plus, with real-time reporting, you quickly understand which employees are receiving Service Shoutouts and share numbers with your leadership team.
Custom QR codes and recognition links for individual employees or by teams, custom groups, and more.
External-facing recognition made easily accessible with your customers’ mobile devices to thank employees on the go.
Easily customize the Service Shoutouts experience—add your logo, a custom prompt, links to leave a review, and more.
Simple and intuitive dashboard to review, edit, approve, or archive Service Shoutouts given to your team.
Understand who is making the biggest impact on your customer experience with easy-to-use filterable reports.
Publish Service Shoutouts to your existing company social feed and celebrate customer service wins together.
When your customers rave about your people, don’t let it stop there—amplify it! With Motivosity Service Shoutouts, every “thank you” becomes a public celebration that fuels your culture, strengthens employee engagement, and builds your brand. Show your team that their hard work is seen and valued, while turning happy customers into loyal advocates.

Great question! Employee recognition is the practice (or rather, the art) of expressing gratitude and showing appreciation to your employees for hard work and a job well done. Often, recognition is linked to your organizational values and helps your employees feel more connected to your company's mission and values. It can boost employee retention, encourage positive behavior, and is an essential component of an incredible workplace culture.Employee recognition can come in a lot of forms. Whether you choose to implement a peer-to-peer program, a milestones (birthdays and work anniversaries) program, employee awards and challenges, or a little bit of everything — employee recognition programs are an incredible way to recognize employees, create more meaningful relationships, and boost team morale. Win-win-win!
It can be hard to know the right thing to say when you want to express gratitude to your employees. But, luckily, there are a few best practices you can follow to make sure that every interaction makes a positive impact. Here's what you can do:
1. Understand preferences.
Some employees like to be recognized publicly, and others prefer to be recognized privately. Before you start appreciating employees around every turn, be intentional about understanding recognition preferences. Try using an employee survey to get the preference feedback you need to create an effective recognition program.
2. Be specific and genuine.
Think about when you receive recognition. Would you want a canned 'thank you' or would you prefer a personalized message that tells you why you made a positive impact?
If you chose the second option, then you understand how your employees feel! Being genuine in your notes of appreciation is a key element in giving recognition. It's those genuine notes of appreciation that increase job satisfaction and create a great recognition-based culture.
3. Recognize frequently.
Don't let recognition happen once a month, once a quarter, or once a year. An essential part of giving meaningful appreciation is making sure that it happens regularly. And, as a bonus, frequent recognition helps remote employees feel more connected to your culture and your company.
While we're not saying you have to include peer-to-peer recognition in your recognition initiative, it does have several benefits that can give your team members a better employee experience.
When you encourage employees to recognize each other, they'll be more prone to look for the wins happening around them every day. This creates a positive feedback loop of appreciation and gratitude where your employees are constantly on the lookout to celebrate positivity and good deeds. Before you know it, you'll be the proud owner of an effective peer recognition program built by your employees.