Motivosity FAQs
How much does Motivosity cost?
Motivosity uses a simple, modular per-employee-per-month pricing model that scales with your business. Pricing is flexible based on your team size, the modules you choose, and whether you’re operating locally or globally.
Our minimum annual investment is $3,000, and we offer transparent, predictable pricing with no hidden fees. You’ll only pay for what you need today, with the ability to expand as your culture and engagement initiatives grow. For larger organizations, we also provide fully custom pricing, with adjustments based on program volume and total user counts to ensure the best value at scale.
How long does it take to get started?
Most customers are up and running in just a few weeks. Our dedicated onboarding team helps with training, setup, and launch so your employees can start recognizing and rewarding each other right away.
Motivosity’s standard implementation time is 30-60 days, but only requires an average of 5-10 hours of customer time. For larger organizations with complex integrations, full implementation typically takes 4–6 weeks.
What types of rewards are available?
Motivosity offers one of the most flexible reward experiences available, with 500M+ rewards and counting. Employees can redeem their recognition dollars or points for:
This flexibility makes it easy to support both domestic and international employees without the admin burden.
Can we use points instead of dollars?
Yes. Motivosity can run on points, dollars, or both; whatever fits your culture and global workforce best.
Can employees give recognition without rewards?
Absolutely. Recognition is at the heart of Motivosity, and employees can send appreciation with or without attaching a reward. Admins can customize when and how rewards are included in top-down recognition like nomination awards, service awards, milestone celebrations, and more.
Does Motivosity work for large organizations?
Yes. Motivosity is designed for organizations of all sizes, including those with 1,000–10,000+ employees, and is purpose-built for hybrid, remote, multi-location, and globally distributed teams.
Adoption & Engagement
- High adoption rates: Simple UX, SSO logins, and smart nudges drive strong employee participation.
- Adoption tracking: Real-time dashboards show usage across teams, locations, and cohorts.
Customization & User Groups
- Dynamic groups: Organize users by department, location, role, tenure, or employment type.
- Targeting: Apply budgets, permissions, and communications to custom user segments.
- HRIS sync: Groups and attributes update automatically through HRIS/identity integrations.
Localization & Languages
- Multi-language support: The Motivosity experience is available in multiple languages. There is support for 70+ languages and 17 full-UI translations.
- Localized settings: Date, time, and regional formats adjust automatically.
Global Currency & Tax
- Multi-currency balances: Employees see localized balances in their home currency.
- Purchase power parity: Purchasing power adjusted by currency for each country based on OECD data, or by custom purchase power data uploaded by the company.
- Tax handling: Configurable country-specific tax treatments and payroll-ready reporting. An integrated AI Tax Navigator answers all questions a company may have, with compliance knowledge for 63 countries and informed by Deloitte and other leading advisors.
Rewards & Recognition
- Global catalog: Includes e-gift cards, merchandise, charitable donations, and more.
- Regional coverage: Rewards are tailored and available worldwide.
Integrations
- HRIS integrations: Automatic provisioning and deprovisioning.
- Collaboration tools: Connect to Slack, Teams, and other systems.
- Payroll & SSO: SCIM, SSO, and payroll connectors keep data synced.
Security & Compliance
- Enterprise-grade: Role-based access controls, audit trails, data encryption in transit (TLS 1.2+) and at rest (AES-256). Built with global privacy frameworks to safeguard employee data everywhere you operate.
- Certifications: Independent audits verify our controls for security, availability, and confidentiality. Privacy-by-design and compliance documentation available (e.g., SOC 2, ISO). SOC 2 Type II Certified. GDPR & CCPA Compliant. HIPAA-Aligned Standards.
- Ongoing Security: Administrative, physical, and technical safeguards to protect sensitive information. Integrated access controls and usage monitoring. SSO, MFA, and least-privilege access ensure security across all users. Ongoing vulnerability testing, third-party penetration tests, and 24/7 monitoring.
Mobile Access
- Native mobile app: iOS and Android apps with push notifications for on-the-go engagement.
Reporting & Analytics
- Dashboards: Company-wide reporting with drill-downs by location, team, or program.
- Data exports: Recognition, sentiment, adoption, budget, and spend data are exportable for deeper analysis.
Budgeting & Spend Controls
- Program controls: Assign budgets by program, group, or employee.
- Spending rules: Per-employee limits, merchant category codes (MCC) and custom spending restrictions, funding windows, and approvals.
- Audit logs: Full spend history for finance and compliance teams.
Best For
- Remote-first companies
- Hybrid and distributed teams
- Multi-location/global enterprises
Can recognition and rewards be automated?
Yes. Motivosity not only automates recognition and reward programs, but also makes setup effortless and scalable for every type of employee group. Unlike other platforms, Motivosity offers unlimited automation, allowing you to create as many programs as you need across multiple categories, without charging more. Programs can be customized and targeted to specific employee groups—such as departments, locations, or tenure bands—ensuring every recognition effort feels relevant and timely.
With Motivosity, you can automate a wide variety of initiatives, including service awards/work anniversaries, birthdays, new-hire onboarding, spot bonuses, lifestyle spending accounts, nomination award programs, challenges, incentives, and more. All programs are managed from a centralized setup dashboard, making it simple for HR teams to configure, launch, and track without IT support.
Fulfillment is fully automated, meaning rewards are issued instantly when triggered. Employees also enjoy instant redemption through a global catalog of gift cards, merchandise, charitable donations, and experiences. This saves HR significant time, eliminates the risk of missed moments, and ensures recognition and rewards are always delivered consistently, even as your organization scales across regions or grows into new markets.
Does Motivosity use AI?
Yes. Motivosity uses AI to power culture-improvement suggestions, analyze employee sentiment, and generate automated insights from surveys and feedback. These insights help HR leaders identify engagement patterns, measure cultural health, and take action based on real employee data.
Motivosity also includes the AI Tax Navigator, which answers all tax questions in a clear, understandable format using compliance standards from 63 countries and knowledge from leading advisors like Deloitte. This tool simplifies compliance for global organizations and ensures finance teams can manage recognition and reward programs with confidence. Alongside this, AI-generated Tax Summaries provide automated, export-ready reporting that reduces manual effort and the risk of error.
In addition, Motivosity leverages AI-powered content moderation to continuously monitor employee posts and interactions. This ensures that recognition and communication remain safe, respectful, and aligned with company standards across distributed teams.
Together, these AI capabilities provide actionable insights, streamline compliance, and safeguard company culture—helping organizations run recognition programs that scale easily, stay compliant, and deliver meaningful impact worldwide.
What KPIs can I track?
Motivosity gives leaders deep visibility into every aspect of recognition and engagement, going far beyond simple dashboards. The platform tracks recognition trends, budget utilization, manager participation, turnover trends, and employee engagement levels, while also connecting program data to key business outcomes such as retention rates, eNPS scores, and cultural health metrics. With these insights, organizations can clearly see the return on recognition and rewards, and measure how recognition investments drive real employee and business impact.
Dashboards and reports are designed for both executives and program admins, making it easy to share insights and schedule reports to be sent across the business. Leaders can drill down into department-level or location-level data, monitor recognition equity across groups, and identify areas where engagement may be lagging. Automated reports surface trends proactively, while export-ready data allows for deeper analysis in BI tools.
By combining recognition data with survey results, adoption metrics, and spend analytics, Motivosity provides a comprehensive view of employee experience and ROI. These insights give HR and leadership teams the evidence they need to improve culture, justify program investment, and strengthen employee engagement strategies at scale.
What surveys and feedback options are available?
With Motivosity, you can run employee pulse checks, eNPS surveys using our proprietary MV6™ framework, anonymous feedback requests, and fully custom surveys tailored to your organization’s needs. Surveys can be configured as either mandatory or optional, giving HR leaders flexibility in balancing participation requirements with employee choice. Built-in scheduling and distribution options ensure that surveys reach the right people at the right time, and targeting tools allow you to send surveys to specific groups, departments, or locations.
AI insights integrated directly into the platform analyze results in real time, highlight trends, and provide actionable recommendations for improvement. This means leaders can quickly understand sentiment shifts, track changes in engagement over time, and prioritize next steps based on data. With Motivosity, surveys are more than just measurement tools—they’re critical tools for continuous culture improvement and employee engagement growth.
Does Motivosity work globally?
Yes. Motivosity supports teams in more than 238 countries and territories with truly global capabilities. The platform offers a fully localized experience with 17 full UI languages and recognition content available in over 70 employee languages to ensure participation across distributed teams. On the financial side, Motivosity supports hundreds of global currencies, giving employees clear, localized balances and automatic conversions at checkout.
When it comes to rewards, Motivosity provides global fulfillment with localized redemption options so employees can select gift cards, merchandise, charitable donations, or experiences that are relevant in their region. Taxes and compliance rules are applied automatically, ensuring that recognition programs scale without adding complexity for HR or finance teams. This combination of languages, currencies, and fulfillment options makes Motivosity a platform designed for truly global recognition and engagement.
Is Motivosity secure and compliant?
Yes. Motivosity meets the highest enterprise standards for security, compliance, and data privacy. The platform is SOC 2 Type II Certified, GDPR and CCPA compliant, and aligned with HIPAA standards. It is built on global privacy frameworks designed to safeguard employee data everywhere your teams operate. Independent audits verify our controls for security, availability, and confidentiality, giving enterprise customers confidence in how sensitive information is handled.
Security is reinforced through a layered approach of administrative, physical, and technical safeguards. Motivosity employs enterprise-grade encryption with TLS 1.2+ for data in transit and AES-256 for data at rest. Strict access controls are enforced through SSO, MFA, and least-privilege permissions, ensuring users only have the access they need. Continuous risk management includes ongoing vulnerability testing, regular third-party penetration tests, and 24/7 monitoring to quickly identify and address potential threats.
Together, these measures ensure that Motivosity delivers secure payments, compliant tax reporting, and enterprise-grade protection for every customer, from mid-sized organizations to global enterprises.
What kind of support do you offer?
Every customer gets live technical support, a dedicated implementation specialist, customer success manager, as well as access to best practice resources. Our customer success team partners with you from launch through long-term adoption to monitor the impact of your programs and help you optimize.
How customizable is Motivosity?
Motivosity is highly customizable across branding, programs, features, and employee experiences, making it feel like a true extension of your company culture rather than just another HR tool. Organizations can fully brand the platform by adding their own logo, colors, and culture-specific terminology, and even rename Motivosity Bucks to fit their unique voice. Companies can also choose between a dollars-based or points-based system, ensuring the rewards experience aligns with internal preferences and expectations.
Beyond branding, Motivosity supports custom company values that are embedded directly into recognition programs so employees reinforce cultural priorities with every interaction. Custom fields and user groups allow organizations to segment employees by location, department, role, or any attribute pulled from the HRIS, enabling precise program targeting and reporting. Recognition programs, peer-to-peer rules, award types, internal communications, Spaces, and survey questions can all be configured to match organizational needs.
On the rewards side, Motivosity enables branded catalogs, company swag stores, and curated experiences that reflect your culture. Over time, companies can expand with additional modules such as eNPS surveys, lifestyle spending accounts, nomination programs, and more. This level of customization ensures every aspect of Motivosity supports your culture while scaling seamlessly with your growth.
What types of companies benefit most from Motivosity?
Motivosity works best for organizations that want to build a people-first culture, make recognition more frequent and consistent, boost employee engagement, and offer meaningful, flexible rewards. We’re trusted by teams in financial services, healthcare, SaaS, higher education, agencies, and professional services—ranging from fast-growing SMBs to global enterprises.
What types of companies benefit most from Motivosity?
Motivosity works best for organizations that want to build a people-first culture, make recognition more frequent and consistent, boost employee engagement, and offer meaningful, flexible rewards. We’re trusted by teams in financial services, healthcare, SaaS, higher education, agencies, and professional services—ranging from fast-growing SMBs to global enterprises.
Is there a mobile app?
Motivosity’s native mobile app makes it easy for employees everywhere—whether in the office, remote, or in the field—to stay connected and engaged. The app is simple and intuitive, giving teams instant access to recognition, rewards, and company updates without needing to be at their desk. Employees can send and receive appreciations, bonuses, and shoutouts on the go, browse the recognition feed, take surveys, participate in Spaces and challenges, and stay up to date with company news in real time.
Unlike lightweight mobile extensions or PWA apps, Motivosity offers a 100% native app with full platform functionality. That means everything available on desktop—from recognition and rewards to surveys, and program participation—is also accessible from iOS and Android. This ensures employees can interact with the platform wherever they work, without compromise.
The app also drives high engagement, reflected in its 4.9-star rating and more than 3,800 reviews. Employees use it daily to connect with peers, celebrate milestones, and redeem rewards instantly through localized fulfillment options. With recognition at their fingertips, organizations can ensure culture, engagement, and communication extend seamlessly to every employee, no matter their role or location.
Can recognition be scheduled in advance?
Yes. Companies can schedule recognition for work anniversaries/service awards, birthdays, and more to ensure timely celebrations.
Can rewards be customized by team or location?
Yes. Rewards can be tailored by department, region, location, and other custom user groups. This ensures relevance and compliance for global teams.